Terms of use

This section will cover:

• The entity operating the platform and its registration details.
• Who the users are: individual and business customers, contractors, service providers and financing partners.

This section will cover:

• Wahaj connects you with independent contractors; it is not the installer.
• Estimates are preliminary. They are not an engineering design, a quotation or a savings guarantee.
• AI never approves designs and never chooses a contractor for you.

This section will cover:

• Sign-in with a one-time code sent to your mobile, and your responsibility for accurate information.

This section will cover:

• How offers are submitted and compared, and how long they remain valid.
• Electronic acceptance of an offer, its effect, and the verified copy that is kept.
• Change orders and how they are approved.

This section will cover:

• Paying in milestone stages through licensed payment providers or bank transfer.
• Buy-now-pay-later options are subject to their providers’ terms.
• VAT and electronic invoices.
• The platform does not hold balances or customer funds.

This section will cover:

• When you can cancel, what happens to payments already made, and how and when refunds are made.

This section will cover:

• Equipment warranties come from manufacturers; the workmanship warranty comes from the contractor under the accepted offer.
• Care, cleaning and maintenance plans and their terms.

This section will cover:

• Required licences and documents, quality standards and response times.

This section will cover:

• The platform’s responsibility compared with that of the contractor, the manufacturer and the electricity utility.

This section will cover:

• Prohibited uses of the platform, and rights in its content and brand.

This section will cover:

• The laws of Saudi Arabia that apply, and where disputes are resolved.
• The in-platform complaints process before going to the authorities.

This section will cover:

• The effective date and version, how we notify you of changes, and how to contact us.